Thanks for getting back to me. You’re a rock star when it comes to your incredible responsiveness.
(I’ve looped my counterpart into this who is a bit more technical than I and has been helping me too).
More info about our set-up for the same domain:
- Our web host is GoDaddy
- Our email host is Google (Gmail)
We did check all spam folders (Google and GoDaddy) and all came up empty.
I switched the form on our site to the Form Pro stack and added a CC email address for submissions. (The CC address uses a different domain syntax)
When I leave the SMTP option unchecked and publish, the form is successfully submitted but the email is only received by the CC address (a Gmail account using a different domain syntax) and not the intended target.
When the SMTP option was checked, we separately tried inputting host info (SMTP, username, password, port, security) for each – Gmail and GoDaddy. Also we tried checking and unchecking the “Send using email address” box when trying to rule out variables.
For both scenarios, we received an error message along with the Github link:
I viewed the Form Pro video.
When you mention “host” and given our set-up, would this be the email host or the web host?
We’re determined to figure this out as back-end stuff has never been a forte.
Any thoughts? Again, I really appreciate any help.
p.s. We’re AOK for now given that the CC works so we will be receiving messages.